As your credit union, we're here to help in the good times and to ease the stress of financial challenges. If you're worried about making your mortgage or home equity loan payment, or have already fallen behind, talk to us. We may be able to provide options that can help you avoid foreclosure including:
- Payment extensions
- Repayment plans
- Loan restructuring
- Short sale
The most important thing to do is to take action by contacting us.
- Get ready to talk to us
Gather your financial information so that we can get right to the heart of the matter. We've made it easy by providing a personal budget worksheet for you to fill out. You'll also need:
- Loan account number
- Proof of income for all contributing household members, i.e., pay stubs or income tax return or year-to-date profit and loss statement if self-employed, benefits statement (retirement, unemployment, Social Security, public assistance)
- Current bank statements
- Contact us
Call our toll-free number: 1 (888) 363-1725 and ask for the Real Estate Department or you can call direct to (650) 363-1799. You'll be connected to one of our mortgage specialists who can discuss your particular situation and provide practical solutions to avoid foreclosure.
If you prefer, you can also mail or fax in your personal budget worksheet to:
San Mateo Credit Union
Real Estate Department
350 Convention Way
Redwood City CA 94063
Fax: (650) 367-1227
If you send in your budget worksheet, one of our mortgage-relief specialists will review your information and call you to set up a time to talk.
The U.S. Department of Housing and Urban Development (HUD) also sponsors housing counseling agencies that provide low- or no-cost assistance. Click here to find a nearby HUD-approved housing counseling agency.
You can also call toll-free (800) 569-4287 weekdays between 9:00 a.m. and 5:00 p.m. Eastern Standard Time (6:00 a.m. to 2:00 p.m. Pacific Time). When you call the number, you can also receive an automated referral to the three housing counseling agencies located closest to you.
